220-902 Real Dumps, N10-006 Study Guide

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NO.1 A technician has decided to upgrade all users' iPhones to the latest model. Which of the
following is the FIRST thing
the technician should advise the users to do with the old phones before turning them in?
A. Back up the mobile data with a cloud backup service.
B. Enable remote wipe to clear all personal and corporate data.
C. Go into the device settings to remove personal customizatons.
D. Factory reset the old phones to ensure the data is no longer on the device.
Answer: A

220-902 Exam PDF   

NO.2 A new help desk technician receives a trouble call from a user. The issue is something the
technician has never
encountered before, and does not know where to begin troubleshootng. The FIRST course of acton is
for the
technician to:
A. tell the customer the issue needs to be escalated to a higher ter technician.
B. ask the customer if they would mind holding for no more than two minutes to check resources.
C. ask the customer to please hold while a senior technician is consulted regarding the issue.
D. tell the customer this is the first tme encountering the issue and to please be patent.
Answer: B

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Exam Code: 220-902

Exam Name: CompTIA A+ Certification Exam (902)

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220-902 Real Dumps Total Q&A: 290 Questions and Answers

Last Update: 2016-10-31

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Exam Code: N10-006

Exam Name: CompTIA Network+ certification

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N10-006 Study Guide Total Q&A: 325 Questions and Answers

Last Update: 2016-10-31

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